Where’s My Order?

Valued Customer…

If you're one of the fine men or women who have bought a custom product you can expect it to take around 2 to 3 weeks for us to design it, print it, mold it, and ship it. Remember, we are family men first and career firefighters second. Don't worry, you come next, but this does mean that sometimes things can get delayed. Rest assured when we aren't spending time at home with our families, or slaying the dragon, we're working on your Custom BA Shield. If you ordered a stock image we try to get those out within 48 hours of the order, however sometimes life happens and delays occur. Due to extreme popularity please understand it could occasionally take up to 2 weeks for select styles (that way when it ships same day you can be surprised!). All orders will receive a tracking number once they are marked as shipped in the system. If you have been sent a payable invoice rather than ordering on the website, those invoices are updated with tracking info and shipping date near the bottom. You can access the invoice again via the clickable link in the email we sent you.

Thanks for your understanding!

Cody and Pat